Challenge When Cebu Pacific's ground handling agent exited, the board needed a wholly owned subsidiary live within 60 days.

Approach Skylight built the rapid transition plan and project-managed the entire program.

Outcome 1Avation launched, delivering ground handling across 35 airports. Skylight is now engaged on growth and diversification.

Challenge A start-up technology firm needed to implement LIDAR at Orlando International, working with the airport operator.

Approach Skylight developed the implementation roadmap and business case, mapping operational and commercial benefits.

Outcome Adoption underway, with Skylight providing ongoing program management for integration and stakeholder alignment.

Challenge Bermuda's first Part 121 airline needed entry into service and full operational readiness.

Approach An embedded Skylight team covered flight operations, ground operations, cabin safety, and operational systems.

Outcome Commercial services launched on time and on budget.

Challenge Improve station productivity and operational performance across 60 European and US airports.

Approach Pre-visit analysis, on-site station reviews, and interviews spanning people, process, safety, security, and GSE.

Outcome Targeted recommendations to lift performance network-wide.

Challenge Menzies wanted a credible route into a new Asian ground handling market.

Approach Skylight designed a market entry plan built on commercial, operational, and risk models.

Outcome A successful acquisition of a large Asian ground handler.

Challenge Build a major Europe to North America gateway while cutting cost and adding capacity.

Approach A Ground Operations diagnostic, a change program, interim managers, and advisory support through implementation.

Outcome +30% throughput at the main base with a reduced headcount, enabling significant capacity and fleet growth.

Challenge Legacy schedule design and slow turnarounds penalised unit cost and aircraft utilisation.

Approach Skylight supported the detailed solution design, change management, and rollout of a new operating model.

Outcome A 30% reduction in aircraft ground time and higher asset utilisation, supporting some of Qantas's best-ever financial performance.

Challenge Turnaround data sat fragmented across airlines, ground handlers, and ANSP/ATC.

Approach Skylight reviewed Heathrow's data assets and integrated multiple sources, including open-source, into a data-sharing strategy.

Outcome A holistic, more accurate view of operations to cut turnaround and first-wave delays, with tailored dashboard enhancements.

Challenge Post-COVID, turnaround data was siloed across separate databases.

Approach Skylight worked with TAP's Operational Performance Management team to map turnaround data.

Outcome Centralised turnaround data in a unified view, with insight-driven dashboards for the AOCC.

Challenge Define requirements and select a sophisticated Engineering & Maintenance system against strategic operational objectives.

Approach Skylight built the functional and non-functional requirements and ran the full RFP, including vendor evaluation and structured demonstrations.

Outcome The optimal solution selected and now in implementation, enhancing efficiency across Saudia's maintenance operations.

Challenge Transform airport operations and the customer journey end to end.

Approach Skylight defined the business requirements, selected the technology, and oversaw implementation and change management, extending into airport mobility, disruption management, and crew communications.

Outcome Streamlined operations and a fully connected customer journey, with Salesforce integration driving personalised experiences and higher satisfaction.

Challenge Reduce resource demand while improving the passenger experience.

Approach Skylight managed the rollout of new customer and staff technology, including self-service bag drop across key ports.

Outcome Measurable gains in customer satisfaction, efficiency, and operational consistency, strengthening Jetstar's competitive position.